FAQ

Help & Frequently Asked Questions

How do I join Seniors Ignite?


You’ll find all the details and information for joining Seniors Ignite here.

How do I contribute a guest article?


We are always looking for articles and contributions that will benefit our readers. Information on guest articles can be found here.

I lost my password


You can request a new password here. Just enter your username or email address and you will immediately receive a link to create a new password via email.

How do I update my email address?


You can update your email address on the ‘Account Details’ or ‘Addresses’ tabs on your account page

To change or add a new credit card to your Membership Subscription

  • Go to Your Account page and login
  • Go to the ‘Subscriptions’ tab
  • Select the ‘View’ next to the subscription you want to update the payment method for
  • Select ‘Change Payment
  • Choose an existing card or select ‘Use a new payment method’
  • Enter the new card details & save
  • Select ‘Change Payment Method’ to confirm

Make sure your billing address is correct and matches the billing address for your new payment method. Your address can be updated on the ‘Addresses’ tab on your account page.

Failed Payments & Reactivating Your Membership


Membership subscriptions are automatically put on hold when a payment fails. During that time you will not have access to the member area or group. You can resume your membership anytime by making payment.

Making a payment and reactivating your Membership

Making a payment on your Membership Subscription can be done 1 of 3 ways:

1) The ‘Order’ tab on Your Account Page

  • Go to Your Account page and login
  • Go to the ‘Orders’ tab.
  • Select the ‘Pay’ button button next to the order and complete the payment process

Your membership will immediately resume once your payment has been completed

2) The ‘Subscriptions’ tab on Your Account Page

  • Go to Your Account page and login
  • Go to the ‘Subscriptions’ tab
  • Select the ‘View’ next to the subscription you want to update the payment method for
  • Select the ‘Pay’ button and complete the payment processYour membership will immediately resume once your payment has been completed

3) Pay link in email Renewal Invoice

You’ll receive an email Renewal Invoice when a payment fails

  • Click on the ‘Pay’ option in the email renewal invoice.
  • Complete payment

Your membership will immediately resume once your payment has been completed

What is your refund policy?


Due to the digital, non-tangible and irrevocable nature of these products, there are no refunds or exchanges.

Where I can I download past purchases?


You can download any past purchased product from your account page.

I don’t see my downloads or past purchases anywhere on my account page


Please make sure you are logged in using the same email address you purchased the product with.

I haven't received my product downloads yet?


In most cases you should receive an email immediately after purchase. In some cases it could take up to 30 minutes. If you do not see an email with download links within 30 minutes then check your email client settings (gmail, outlook etc) to see how frequently it’s set to check email.

Your purchased downloads can also be accessed at anytime by logging into your account on Seniors Ignite.

*For PayPal e-check payments downloads will be available once your payment has been cleared, which could take between 3 – 7 days.

Where is my free download?


Free downloads are sent by email when you subscribe to our newsletter. It can sometimes take up to an hour before you receive it. Make sure to check your spam filter to make sure it didn’t get caught there.

I can’t view the video downloads


Make sure you are running the latest version Apple Quicktime or a compatible player for video files.

Apple Quicktime is a free download for both Mac and Windows. Videos are viewable on iPad and iPhone. Apple Quicktime can be downloaded here: http://www.apple.com/quicktime/download/

I can’t open the Zip file download on my iPhone or iPad


Both the iPad and iPhone do not natively support zipped files (.zip file format). So here’s what you need to do to download your purchase to your iPad:

1 – Download and install the free iZip app (available in the App Store). This is required to download a zipped file. While Mac OS can handle .zip files, the iPad/iPhone iOS cannot without an app. (With iZip, your iPad will now have the ability to work with zipped files, which definitely comes in handy.

2 – Download your purchase using the download link that was sent to you.

3 – Open the downloaded file with iZip. You must open it with iZip or it will not open. When the file downloads. There should be a prompt to open it using iZip.

The free version of iZip displays ads while you read the content (PDF files). The low-cost paid version removes the ads. You can also transfer the PDF files (once you unzip them using iZip) to the reading app of your choice – iBooks, Kindle, Nook, Dropbox, etc…).

Please note that if you read the files from within iZip, any advertisements that you see while reading the e-books are served by iZip and not by the Seniors Ignite. Once you extract (unzip) the .zip file, you can read the PDFs in a different PDF reader app (recommended).

If you don’t want to install the free iZip app on your iPad, then you’ll have to download your purchase to a computer, unzip the files, and then transfer the e-books onto your iPad using iTunes or iCloud, Dropbox, Google Drive, Amazon Cloud, Skydrive, Box, etc…

If you're having trouble with product downloads....


If you are having trouble downloading or opening a product, try the following:

  • Make sure you using a high speed connection to download.
  • Make sure you are using an updated version of your browser.
  • Make sure your computer’s operating system is up-to-date.
  • It may be that some wonky data is getting hung up in your browser. Try clearing your cache, cookies, and restarting your browser. Here is a guide with instructions.
  • Corrupt or missing files can be the result of an interrupted or incomplete download. Check your connection and try downloading your purchase again.
  • Use a different utility to unzip your purchase file.
  • If the download is pausing or gets hung up – this may be due to firewall settings or limits with your internet provider. Try resetting your modem and then try downloading again.
  • If you’re having trouble opening files, try re-downloading the product.

 

If the file is empty when you download it, the most likely reason is you opened the file directly in your browser rather than saving it to your computer. When you download any file, you get the options in your browser to Save it to the computer or Open it directly. In case you choose to open a file, it gets downloaded in the temporary folders and in case your temporary folders are full then the file may simply get deleted. 

So if you are looking to download a zip file, and you are getting empty folders on unzipping, then make it a point to save it to your system. In most cases using the Save option will eradicate the issue of empty zip files. Alternately you can use your browser options to clear the temporary folders.

Why was my credit card declined?

  • The billing address doesn’t match the credit card billing address
  • The CVC verification failed (the 3 digit code on the back of your card)
  • The card is expired or expiration date doesn’t match

Your billing address can be updated on the ‘Addresses’ tab on your account page.

If those items are correct then you’ll need to contact your bank.

Banks use automated systems to determine whether or not to authorize purchases. These systems take various signals into account, like spending habits, available funds, a stolen card or other suspicious activity.

Sometimes banks don’t allow debit cards to be used for online purchases.

How do I cancel my membership?

  • To cancel, go to the ‘Subscriptions’ tab on Your Account Page.
  • Select the ‘View’ next to your subscription
  • Select the ‘cancel’ button

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