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FAQ

When do I receive My Download?
Your purchase is immediately available on your Account Page and you will also receive an email with your product downloads.

In most cases you should receive an email immediately after purchase. In some cases it could take up to 30 minutes. If you do not see an email with download links within 30 minutes then check your email client settings (gmail, outlook etc) to see how frequently it’s set to check email.

Your purchased downloads can be accessed at anytime by logging into your account on Seniors Ignite.

What is your refund policy?
Due to the digital, non-tangible and irrevocable nature of these products, there are no refunds or exchanges.

I lost my password
You can request a new password here. Just enter your username or email address and you will immediately receive a link to create a new password via email.